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The CBC.ca site crash explained

As many of you noticed, the CBC.ca web site was down a good chuck of yesterday. A scaled-down version of the site was in its place from 9:30 a.m. ET until the early evening. Turns out, the reason was a major data storage “fallover” involving all redundancy systems. Ouch.

Computers aren’t perfect. Sometimes they crash. Unfortunately, when they crash on highly trafficked web sites, a lot of people notice.

“What you couldn’t see was that the CBCNews.ca staff continued to write and update dozens more stories all day long behind the scenes,” Jonathan Dube of CBC News’ director of digital media told me. “[They did] extra work to enter the stories into two publishing systems, because we wanted to make sure that as soon as the site came back up, it was completely up-to-date — and that’s exactly what happened.”

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  CBC.ca web site Posted at 10:45 am (30 May 2008)



CBC Television is beating Global. (Just don’t tell the National Post.)

This morning, the National Post published part of a response from the CBC, challenging the assertions of one of its scribes. Lorne Gunter wrote on Monday that the CBC shouldn’t exist, our ratings are going down, and that Richard Stursberg eats babies (metaphorically speaking).

The CBC, as you might expect, responded. But take a look (highlighted) at what the National Post edited out of the CBC’s letter:

Lorne Gunter appears to exist in an intriguing alternative universe; let’s call it Gunter Land and consider how it differs from the world the rest of us inhabit. In the real world, CBC president Hubert T. Lacroix offered his endorsement of recommendations from a recent Heritage Committee report. His comments (available to the real world for review at http://www.cbc.radio-canada.ca/ speeches/20080522.shtml) actually focused on the need for improved governance and accountability for the CBC/ Radio-Canada through a multi-year memorandum of understanding on its mandate. In fact, it was the Heritage Committee that recommended stable and predictable funding.

While in Gunter Land the CBC need not exist, Canadians would lose a distinctly Canadian prime-time alternative to the wealth of U. S. programming currently available on other Canadian networks. And in stark contrast to Gunter Land, CBC audiences are growing, not shrinking; our radio audiences are at historic highs and our television market share of 7.8% is at its highest level since 2001.

And as noted in most newspapers yesterday (excluding the Post), we actually beat Global in prime time this past season for the first time since 1995. In GunterLand, CBC News “insults millions of Canadians” with its news coverage. In the real world, CBC News is considered one of the most respected and credible organizations in broadcast journalism.  This is demonstrated through survey data and a host of domestic and international awards. We closely track the audience response to our programming and occasionally there are objections. But where are these “millions of Canadians”? Citizens of GunterLand, apparently.

Finally, in the real universe, CBC operates with one of the lowest public subsidies in the industrialized world. It is a fraction of that provided to the BBC, which provides service in only one language and a single time zone. In fact, Canadians get real world value from the CBC every day, despite the peculiar view from Gunter Land

This editing must be some kind of oversight. I mean, I know that the National Post is owned by the same company that owns Global Television. But they wouldn’t edit that just because they’d be embarrassed that they’re losing ratings to us? Naw… couldn’t be. ;-)

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  CBC Television, The Media Landscape Posted at 10:24 am (28 May 2008)

Lacroix responds to charges of racism in gala broadcast decision

CBC’s president Hubert Lacroix appeared before a Parliamentary committee yesterday, again defending the Corporation’s decision to air a one-hour special of the Canadian Songwriters Hall of Fame gala that focused on Oscar Peterson and Paul Anka.

The CBC faced charges of racism after performances by Claude Dubois, a fellow 2008 Hall of Fame inductee, and other francophone artists were excluded from the television broadcast in March.

“Don’t lose sight of the forest for the trees,” Lacroix said, referring to the many CBC programs that address the country’s linguistic duality and the mandate of the gala broadcast. He also pointed out that CBC Radio 2 aired the show in its entirety, and that Radio-Canada, the francophone counterpart of CBC, did not broadcast the gala.

“We recognize that we could have done a better job of reflecting the diversity of the performances in our television broadcast of the gala,” he said. “And while programming decisions are ours to make, these events have raised our level of awareness on these issues and I can tell you we will do a better job with these kinds of broadcasts in the future.”

This is the second time in as many months that the public broadcaster has appeared before the official languages committee to answer questions about the Songwriters Hall of Fame gala broadcast. Last month, committee members grilled Richard Stursberg, executive vice-president of English services, over the decision to air only English-language performances. The decision outraged Francophone artists, prompting the committee to call for CBC/Radio-Canada’s appearance.

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  Specials Posted at 9:55 am (28 May 2008)

CBC sweeps journalism peer awards

CBC journalists and producers won three awards at the annual Canadian Association of Journalists Awards for Investigative Journalism this past weekend. The CAJ awards are Canada’s only recognition for the best in investigative journalism across the country.

CBC cleaned up in all of the broadcast categories:

  • The winner in the Open Television (greater than five minutes) category is: David Ridgen, Mississippi Cold Case, CBC Television;
  • The winners in the Open Television (less than five minutes) category are: Ioanna Roumeliotis and Melanie Glanz, Skin Deep, CBC News - The National;
  • The winners in the Open Radio News/Current Affairs category are: Maureen Matthews and Dave Redel, Memegwesiwag, CBC Radio.

The winning entries in each of the categories received $1,000.

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  Awards, The National Posted at 9:50 am (28 May 2008)

Ratings Dip on Playoffs with Zero CanCon

Game 1 of the Stanley Cup playoffs saw a major falloff in ratings - half a million viewers - with no Canadian team in the final.

Sure, we all understand that both teams in the playoffs are comprised of Canadian players, but somehow the visceral attraction of fandom doesn’t exist when the jerseys don’t belong to a Canadian team. Most of you reading this have probably heard at least one hockey fan friend exclaim that there are no Canadian teams in the playoff in distress.

The good news is that the numbers are significantly better this time around than the last time the playoffs were all-American, back in 2003. Viewership then was 1.29 million, and ratings for the Saturday game were 2.11 million.

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  Hockey Night in Canada Posted at 9:48 am (28 May 2008)

The new paint job is here :)

As you can see, the blog has undergone a design refit. I’ll still be working on it over the next week, tweaking very exciting things like span classes, but for now it’s in place. Thanks to everyone who emailed suggestions.

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  About This Blog Posted at 8:53 am (28 May 2008)



Are the CBC’s ‘Terms of Use’ rules for submitting content fair?

Every so often, the Internet community (at least the Twitterati circles in which I travel) get hooked on a topic for a day and send around thoughts back and forth. Most of us are just talking out of our, er, sockets, but at least it’s a step up from the previous Internet chat room discussions (”You suck!” “No, YOU suck!”)

Today, it seems to be a discussion around big media companies still using old rules to play in new media. TechCrunch, an influential technology news blog, has an article up today called Old Media Still Needs to Get Over Its Control Issues. While the article focuses mostly on giving people a place to comment (which CBCnews.ca does far better than any of its competitors), it reminded me that the legalese “Terms of Use” text on the CBC web site hasn’t really caught up.

What It Says

If you send anything into the CBC — whether it’s a comment, a video submission, a photo of a breaking news event — you have to agree to give up some things.

From the CBC’s Terms of Use on its web site (emphasis and paragraph breaks added):

By posting or uploading Submissions to the Web site, you grant CBC/Radio Canada a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide license to use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform or display such Submissions for any purpose; and

to sublicense to third parties the unrestricted right to exercise any of the foregoing rights.

In addition to the grant of the above license, you hereby (i) agree to waive all moral rights in any Submission in favour of CBC/Radio Canada….

The image on the right highlights where this text exists in the Terms of Use. It’s just a part of a big document. Let’s look at what this portion means in detail:

What It Means

Right To Use:
The first part, admittedly, is pretty standard. When you submit content, nearly all media companies want the right to put it on any of their platforms (ugh, I said “platforms”) as that they please.

It could be worse. CanWest Global’s 2004 contract with freelancers said this:

CanWest shall have the right to exclusively use and exploit the Content in any manner and in any and all media, whether now known or hereafter devised, throughout the universe, in perpetuity….

Really. “Throughout the Universe.” That’s what it said. [Enter William Shatner, stage left.]

In an ideal world, media organizations would have a large database that tracked public submissions and their use on-air/online. This would let media groups be more fair in their use of the content — they could, at the least, send a courtesy email to the contributor telling them where/when their content will air. (In fact, this database exists for freelance producers, musicians, actors, and other folks who contribute material and are paid for each airing.)

However, the amount of time, labour, and database costs it would take to track each submission would be off the scale and this small benefit probably isn’t worth the cost to taxpayers to provide it.

Sublicencing:
I have a major stick up my butt about this one. If I send a photo or short video of a breaking news event to the CBC web site for the CBC to use freely on air and/or online, that’s one thing. But I certainly would feel cheated if the CBC turns around and resells the content to, say, CNN! (The Terms don’t specifically say any money would change hands, but there’s nothing that says it can’t.) Shouldn’t I get at least a cut, if not a say in the matter?

Moral rights:
Moral rights does not mean that you are giving up your copyright. It’s a legal term that’s not explained in the document. Essentially, by waiving those rights, you can no longer “object to any distortion, mutilation or other modification of, or other derogatory action in relation to, the said work, which would be prejudicial to [your] honor or reputation.” [Berne Convention for the Protection of Literary and Artistic Work]

WTF?!

To be clear, if you waive those rights — which you do as soon as you submit anything to the CBC — the CBC can do what it wants with it, regardless of how it might affect your reputation.

Some might argue, in fact, that the CBC is in violation of section 14.1(2) of Canada’s Copyright Act by asking you to waive your rights “in favour of CBC.” In the Act, it says that “moral rights may not be assigned but may be waived in whole or in part.” I’m not a lawyer, but to me waiving my rights is waiving them. Kissing them goodbye. But if I waive my rights “in favour of the CBC,” it sure sounds like I’m specifically assigning those rights to the Mothercorp, which would be a clear violation of the Act.

I’ve asked the CBC law department for its interpretation of how “moral rights” are used in practice.

How We Should Fix It

I’d like to give the CBC the benefit of the doubt here and assume that the text simply hasn’t caught up with the realities of new media, citizen journalism, or online audience submission. But my gut tells me this document reads exactly how CBC wants it to read.

And to be fair, the lawyers are not at fault. I know several of the CBC’s lawyers and they’re helpful, ethical, and smart people. But let’s face it; their job is to protect as much of the CBC as it can and that includes getting as much in contracts as possible.

So why can’t we at least have a simple human-readable terms of use? Hell, even the behemoth Microsoft has one. Posting a human-version doesn’t mean we can’t have the legal-version as a prominent link, such as “This is only a simplified version of our Terms of Use. For full details about your rights, read our Compete Terms of Use here.”

We can still make it make sense, even if we stick to our guns on the rights we want. Here’s how I’d write the above:

By posting or sending content to the CBC, you let us use it for free on any of our networks, stations, or online properties.

You also agree to let us make changes to your content and re-use at our discretion, even if you object to how it’s been changed.

Also, you agree that we can sell, licence, or give away your submission to any third party such as another broadcaster or publication.

You won’t be paid for this content or any third-party use, but you will continue to own the copyright, so you can use it elsewhere if you want.

Would it be that hard to be up front and clear about the rights we’re asking for when people send us content?

As Dennis Miller would say: “That’s just my opinion. I could be wrong.”

What do you think?

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  CBC.ca web site, Legal Posted at 2:13 pm (26 May 2008)

Lacroix: “Failure is not an option” in next round of CBC/CMG talks

Hubert Lacroix spoke yesterday at the Canadian Media Guild’s biannual convention. It marked the first time that a CBC/Radio-Canada President and CEO spoke at a CMG convention.

Lacroix said poor communication between the senior executives and guild representatives underscored an urgent need to rebuild a proper relationship. Lacroix’s said his mission since he joined the CBC 18 months ago has been to build a greater level of respect and transparency at every level of the organization.

Lacroix called for a “paradigm shift” (yes, he actually said “paradigm shift”) in thinking to incorporate more pride and positivity. He added that he knew the job was hard because the same executives are in the same place as they were during the 2005 lockout. He also highlighted that each member of his senior management team had been fully briefed on the importance of the CBC/CMG relationship, and “failure is not an option” to them.

Lacroix also spoke of the changing media environment, particularly of the BBC’s move to up their budget for their web services from $200 million to $800 million US annually. He used this as a pointed example; “[Mark Thompson, director-general of the BBC] is going to take almost one-half our total annual budget for CBC/Radio-Canada and invest it in Web services and Web-related initiatives,” Lacroix told delegates, pointing to the challenge of working in an industry that is constantly requiring us to rethink our existing strategies. “How can we keep being relevant in this environment if we can’t talk? If our own labour and management team can’t change this, no one can.”

Lacroix has also started up a key initiative, “Challenge Us!”, which brings together 65 CBC employees from all levels and all areas of the country, in order to examine the employee/employer relationship and change it to a healthy and productive one. He recognized the inputs from key members of the Canadian Media Guild, and finished by once again reiterating that failure was not an option, and that the relationship must improve from both sides.

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  Executives, Human Resources, Labour/CBC Unions Posted at 12:48 pm (26 May 2008)

Happy 76th Birthday Ceeb!

On May 26th, 1932, the Canadian Radio Broadcasting Act was passed by Parliament which had established the Canadian Radio Broadcasting Commission (CRBC). Celebrations to be kept to a minimum. It’s Monday, after all.

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  Asides, Today In CBC History Posted at 12:44 pm (26 May 2008)

A: Jeopardy. (Q: What show has buzzed out Marketplace?)

Marketplace has been upset from its 7:30pm Wednesday time slot by the syndicated game show Jeopardy. It will not return to the programming roster until January of 2009, when it is predicted to take over the Friday evening time slot left vacant by the departing Royal Canadian Air Farce.

Marketplace is the only adult show on CBC to not run ads, a commitment the show has kept since it started 36 seasons ago. This is in keeping with the shows spotlight on consumer affairs. The time slot bump was a move to simulcast Jeopardy at the same time as its US media counterparts broadcast the show.

Maybe the CBC is just pining for the old days when Alex Trebek belonged to us…

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  CBC Television Posted at 11:08 am (26 May 2008)

CBC asks for funding boost from $33 per Canadian to $40

At a conference for the Academy of Canadian Cinema and Television last Thursday, Hubert Lacroix pointed out that the CBC can not accurately plan its programming on 12 month cycles, and requires a seven year funding plan. The full text of the speech is available here.

He also reiterated that the CBC needs an extra 215 million dollars to maintain quality programming, or $40.00 per capita rather than $33.00 per capita. These requests are based on the February 28 report of the House of Commons Standing Committee on Canadian Heritage.

Other highlights of the speech were the fact that he plans to strengthen relations between management and the CBC union, and the fact that the CBC is reliant on ratings and advertising revenue in order to stay viable. The funding increases would help offset some of that reliance.

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  Executives, Financial, Programming Posted at 11:06 am (26 May 2008)



Video Flashback: 1987

If you’ve got a second, you may have fun watching some of these CBC Television promos from 1987 including:

  • the frighteningly fast-talker Stu Jeffries plugging Good Rockin’ Tonight (you can tell he’s an expert in music because he holds a guitar)
  • the single least inspiring news promo of all time
  • a Knowlton Nash opening from Sunday Report.

Note to readers under 30: Yes, we really did wear our hair that way in the 80s. No, not ironically.

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  Retro, The National Posted at 9:18 am (23 May 2008)

Sound Advice, redux

Rick Phillips, former host of Sound Advice on CBC Radio Two, has launched a podcast of classical music using the name: “Sound Advice.” So far, there are three episodes online.

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  Asides, Personalities, Sound Advice Posted at 8:58 am (23 May 2008)



Summer lineup for CBC Television announced

CBC Television has announced its new summer lineup. Highlights include:

How Do You Solve A Problem Like Maria?
Broadcast Premiere: Sunday, June 15th, 8:00pm
This reality show takes 48 contestants and promises to shape one of them into the new star of a live stage version of the movie “The Sound Of Music”. I’m  guessing that Canadian reality TV starlets will be a bit more restrained than their compatriots on “Girlicious”, but who knows? Catfights, dancing, and rousing renditions of “My Favourite Things” - does it get any better than this? (That was rhetorical, folks.)

Othello
One-Time Broadcast: Sunday, June 15th, 9:00pm
This 2 hour adaptation of Shakespeare’s masterpiece stars Carlo Rota (Little Mosque on the Prairie) as the tortured moor and Christine Horne (The Stone Angel) as his wife, Desdemona.

Test The Nation: Sports
One-Time Broadcast: Sunday, May 25th, 8:00pm
Ron MacLean (Hockey Night in Canada) joins host Wendy Mesley for a trivia brawl involving sports fans, athletes, and, er, NHL mascots.

Everest
Broadcast Premiere: Sunday, Aug 31, 8:00pm
This four hour miniseries is a dramatization of the 1982 adventure of the first Canadians to ever climb Mount Everest, Laurie Skreslet and Pat Morrow. Jason Priestley (Don’t Cry Now, 90210), William Shatner (Star Trek, Boston Legal) and Leslie Hope (24) headline an incredible ensemble cast.

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  CBC Television, Programming Posted at 12:06 pm (22 May 2008)

CBCnews.ca rolls out more interactive features

You may have noticed a few changes to CBCnews.ca…

New importance given to commenting and opinion sections. Comments have been flying in like crazy since they flipped the switch, and it seems readers are loving it.

Other important changes include:

Commented Tab
This tab at the top allows you to sort stories by most commented; if you have a penchant for reading comments, or want an accurate predictor of what the water cooler convo will be like tomorrow, this is a great option.

Recommended Tab
This tab sorts the stories by most recommended by readers.

Audio And Video Browser
There is now an audio and video browser at the top right of the page which allows viewers easy access to video and audio of stories, a handy step up from before when videos were just embedded randomly throughout the site. Now viewers can have a video running at the same time that they are scanning news from the rest of the site.

Your Voice
This section is now front and centre on the front page of the news site.

Reader Comments Featured on Right Sidebar/Your View
Your View” is getting more play now as well with a big widget on the sidebar featuring scrollable reader comments.

Recommendation Icons

Icons are now embedded throughout and beside each story in order to make it easer for readers to recommend them.

Fresher Design
The overall design has been tweaked to make it a little fresher, a little crisper, and a little less busy.

What do you think of the changes?

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  CBC.ca web site Posted at 12:03 pm (22 May 2008)